Expired Test Keys and Credits

Credits

Credits are charged to a test taker when they START a test. This means they did something to start the test - typically clicking on a test key link provided by a company and they advance through the name/email or demographic screens to start the test.

Test Key Expiration Dates

All test keys have expiration dates. This is to keep the database clean and avoid having too many test keys that are in limbo, which could degrade the testing experience for legitimate test takers.

Whenever you create a test key - you assign an expiration date. By default this is 3 months after the test key is created. For single-use test keys, it can be changed in the advanced settings when creating the test key or when reviewing the detail for incomplete test keys. For multi-use test keys, the expiration is always 3 months after the  test taker starts the test.

When do Test Keys Expire

1. If they have not started the test before the expiration date, the test key will expire on the expiration date and they will not be able to restart the test.

2. If they have started the test before the expiration date, the test key will expire 7 days after the expiration date.

Credits and Expiration

If a test key is expired before it is started by the candidate (expire date), no credits are charged.

If a test key is expired after it was started by a candidate (expire date + 60 days), credits are charged and are not recoverable.